Privacy Policy

1. Our Commitment to Your Privacy

At Dia, we deeply value your privacy. We are committed to protecting your personal information and ensuring a secure experience on our platform. We do not share any user information with third parties for marketing or other unrelated purposes. This policy outlines how we collect, use, and protect your data.

2. Information We Collect

We collect various types of information in connection with the services we provide, depending on your interaction with the Dia platform:

• Account Information When you create an account (as a normal user or a Provider), we collect your name, email address, username, and password (hashed). If you use Google Sign-in, we collect information provided by Google as per their privacy policy.
• Profile Information For normal users, this may include an optional profile image. For Providers, this includes detailed business information, contact details (phone, WhatsApp), service listings with pricing, product details, and gallery photos.
• Interaction Data
  • Reviews When you leave a review, we collect the content of your review and associate it with your user profile and the business profile.
  • Saved Items If you save products or places for later viewing, we store this preference.
  • Inquiries When you send inquiries to businesses, we collect the content of your message and facilitate the communication. We also store inquiry replies.
• Payment Information For Providers subscribing to our plans, we collect necessary billing information (e.g., billing address, subscription plan chosen). All actual payment processing is securely handled by PesaPal, our third-party payment gateway. Dia does not store sensitive financial information like credit card numbers directly on our servers. For transactions between users and Providers (e.g., booking services or purchasing products), Dia acts solely as a connector; these transactions are handled directly between the user and the Provider, and Dia does not process or store payment details for such transactions.
• Verification Data For Providers seeking business verification, we collect uploaded business registration certificates.
• Usage Data Information on how the service is accessed and used, including IP addresses, browser type, pages visited, and timestamps. This helps us understand user behavior and improve our platform.
• Location Data If you enable location services on your device, we may collect information about your precise location to provide localized search results (e.g., "places near me").

3. How We Use Your Information

The information we collect is used for the following purposes:

• To provide, maintain, and improve the Dia platform and its functionalities.
• To facilitate connections between users and Providers.
• To process Provider subscriptions and payments.
• To personalize your experience, such as showing relevant search results or saved items.
• To enable communication features like inquiries and reviews.
• To provide customer support and respond to your inquiries.
• To monitor the usage of our service and analyze trends to enhance user experience.
• To detect, prevent, and address technical issues or fraudulent activities.
• To verify Provider businesses and maintain platform credibility.
• To enforce our Terms and Conditions and other policies.

4. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following data protection rights:

• The right to access, update, or request deletion of the information we have on you.
• The right of rectification (to have inaccurate information corrected).
• The right to object to our processing of your data.
• The right of restriction (to limit how we use your data).
• The right to data portability (to receive your data in a structured, machine-readable format).
• The right to withdraw consent at any time where Dia relied on your consent to process your personal information.
• The right to request account deletion.

To exercise any of these rights, please contact us through the provided channels.